Organizations increasingly use information and communication technologies to enable virtual work. This trend leads to many opportunities, but also many challenges. My research, which is primarily behavioral in nature, focuses on the intersection of human traits, attitudes, and behaviors, with the technologies they use. I primarily use survey and behavioral lab research, along with quantitative statistical analysis, to address questions such as:
- How do individual traits (e.g., personality, intelligence) affect the way they work in virtual teams? How do these affect online shopping behavior?
- What causes teams working online to perform well across a variety of tasks? Can virtual teams demonstrate "collective intelligence?"
- How can organizations use more effective and persuasive communication in their information security training programs?
- Can we develop better collaboration technologies and processes to help people collaborate in teams more effectively?